Effective Date: 1/1/2020
Phenix Counseling, PLCC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Phenix Counseling, PLCC collects and uses information about you from this website. You opt-in to receive SMS messages (text) from us only when your contact request specifically requests we respond via text.
Information we collect once you have scheduled a therapy appointment falls under HIPAA Privacy Rule which is detailed in the Notice of Privacy Practices disclosure form you review and sign in our electronic health record system, before beginning your therapeutic relationship with us.
Information We Collect from our website contact form:
- Name
- Email Address
- Phone # (if you choose to enter it)
- Your message/request
When you specifically request we respond via SMS message, we collect:
- Your phone number (you enter this information)
How We Collect Your Information
We collect your information directly from you, when you complete a form.
How We Use Your Information
We use your information to:
- Respond to your requests
Disclosures of Your Information
We may disclose your information to the consultant who provides office management services to us; as required by law or administrative order; to assert claims or rights or to defend against claims.
We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take steps to protect your information against unauthorized use or disclosure. Our web contact form is encrypted for transmission.
Updates
We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.
How to Contact Us
You can reach us by texting the word QUESTION for support to 407-476-6041. You may also contact us directly at info@phenixcounseling.com Please note this contact information is NOT for use in crisis or emergency situations.
